Monday, October 26, 2009

Keeping Content Management Funded

How do you ensure your content management projects are funded at your organization? How do you ensure that your corporate leadership has visibility into your projects to protect them when times are tight?

I've just uploaded four videos that show the AIIM Keynote Panel. Top executives from four firms discuss how they keep their management aware and keep their projects vital. These four segments have been often quoted since they were recorded, in publications such as Fortune Online, but now you can see them in their entirety.

AIIM Keynote Panel Part 1
AIIM Keynote Panel Part 2
AIIM Keynote Panel Part 3
AIIM Keynote Panel Part 4

These clips are from the AIIM Conference Keynote Panel on the first day of AIIM 2009. In these videos:
  • Molly Wenzler of MeadWestvaco discusses how she encouraged her executives to fund a new WCM project when they were not able to find their highest selling product on the web, or how to connect a prospect with a sales person
  • Mike McKuras of BlueCross/BlueShield of Minnesota talks about how they looked at ECM as one giant project with a $24M price tag, and instead assign an ECM expert to every project to make sure that it is incorporated into the planning
  • Todd Januzzi of Vornado Realty Trust speaks of how their content management has had a direct impact on their bottom line by making them better able to respond to document requests for real estate sales, and by freeing up office space by converting paper documents to electronic
  • Lt. Col. JD Whitlock of U.S. Air Force Medical speaks about how they have made their content more accessible, improving the quality of the content and making their people more productive.
Let me know what you think. Leave a comment and tell me if these were useful, or what you would like to see presented next year - we are in the midst of choosing our topic and speakers.

Wednesday, October 21, 2009

Enterprise Application Documents

Last week at Oracle OpenWorld ’09 we announced Enterprise Application Documents. Though we have been connecting content management to applications for a while now, the integrations have gotten so much better, and so much more strategic that we felt we needed to wrap them in a name and highlight them.
  • The user can see assets they can choose from for their campaign. A Siebel sales user can see the sales proposals they have sent to their customer from the customer record.
  • The integrations are certified with apps unlimited – PeopleSoft, Siebel, E-Business Suite and JD Edwards – Enterprise Application Documents works with all of these products today.
  • Enterprise Application Documents is also the strategic content management system for Oracle’s Fusion Applications.
  • Enterprise Application Documents enables migration between application versions and will also enable the migration to Fusion Applications. We’ve already had a number of customers throw out other content management systems, implement Oracle Content Management, and then upgrade their applications and see that, based on how our integration is written, their content moves forward with their new application version.

For end users, Enterprise Application Documents has some important ramifications:
  • Users can search across application siloes. Like my previous post about Dave Hyzy from Benderson, with Oracle Content Management you can set up virtualized views of content for each audience. If your organization has E-Business Suite for AP processing, and PeopleSoft Campus Center for student on-boarding, you can setup different metadata for each use case. But for people who need to search both systems at the same time, the virtual siloes can be ignored (since is it is really one repository that is being used).
  • Non-apps users can review and edit documents. If you are using Siebel Sales, and create a proposal for a customer, you probably want to run it past legal before you send it to your customer. If legal does not have a Siebel license, how can they see the document to review it? With Oracle Content Management, anyone in the organization who is authorized can review content, or even edit it.
  • The documents are subject to content management. More than just a place to store documents, Oracle Content Management provides a truly enterprise-strength content management system. Users can find previous versions of a document, the documents are subject to records management, and can be placed on a hold, content is de-duplicated. All the benefits of content management are included.

As examples of Enterprise Application Documents, we have two webinars we did back in July. The first showed Oracle Content Management integrated with Siebel Call Centers. The second showed Oracle Content Management integrated with Siebel Sales and Siebel Marketing.

We’ve got a couple more coming up in November – HR for PeopleSoft and Asset Management for E-Business Suite. I’ll post the links when the invites are up.

Thursday, October 15, 2009

So Long OOW 09!

Last day of OOW 09, I'm in the Middleware Lounge, editing some video I took and uploading it, and answering the many questions about our Middleware in the Cloud story with Amazon. Lots of people are just trying to figure it all out - so I'm going to post a copy of the slides I used for signage in the lounge on SlideShare - many people had requested copies. These slides talk about what the cloud is, what Amazon offers, and how Oracle Fusion Middleware can be used in the cloud.

What we have been showing this week is some of the Amazon Machine Images, or AMIs, that the team has put together. When you sign up for Amazon Web Services (AWS), you get access to these images, which include SOA and WebCenter configuration. No need to install and configure, you just login and you can start developing. Want to share it with others? No problem. Worried about your laptop frying and losing your work? No problem. Do you move between different machines for work and at home? No problem. Because it's all held online, you have many more options for how you work with your projects.

I also uploaded a video of Billy Cripe describing his experience with Amazon Web Services. It was all good until he closed his instance without saving his changes, but he was able to recover a snapshot, so it worked out. There are more presentations at 11:30 and 2:30, and if you come by and drop your business card you get a $35 credit from Amazon - which, at 10 cents an hour gives you 350 hours of development time.

Tuesday, October 13, 2009

Enable the Eco Enterprise Award Winners

Congratulations to Enable the Eco Enterprise award winners Missouri Division of Professional Registration and their implementation partner Tallgrass Technologies. MDPR reduced paper consumption by 50% through the use of document imaging, scanning, and distributed capture:
  • Eliminated 22,000,000 pages per year of copy costs
  • Eliminated 90% of mailing, shipping, and other delivery costs associated with issuing licenses and related certifications
  • Made an 85% improvement in document retrieval times
  • Secured online storage at the State Data Center
Now they can provide electronic methods to submit license applications and supporting documents, including fax, web and email capture. They have secured the content and created indexing and metadata conventions to ensure quick and easy access while maintaining 99% uptime.

The results are
  • 894 tons of paper saved
  • 1,789 tons of trees saved
  • 14,706,300 gallons of water saved
  • 1,735,254 pounds of solid waste eliminated
  • 53,640 pounds of emission gases eliminated
  • License issuance went from average of 3 weeks to 2 days
  • Reduced average time searching for documents from 2 hours per employee to 26 minutes
  • Reduced copier cost by 62%
  • Reduced associated filing cost by 76%
  • Eliminated or reassigned 7 positions
  • Reduced costs associated with lost or misplaced documents by 92%

Customer Awards Event

We had our customer appreciation event last night, sponsored by Fujitsu. Great food, drinks, and networking. Our customer award winners were:

Open Enterprise - Eaton - Steve Gannett
User Experience - The JM Smucker Company - Becky Gurecky and Kim McMullen
Digital Warehouse Award - Costco Wholesale Corporation - Bob Razminas
Distrbuted ECM Award - Embry Riddle Aeronautical University - Cindy Bixler

Thanks Fujitsu for sponsoring this event.


Andy Larsen, SA Technologies and Robert Esquivel, Fujitsu

Monday, October 12, 2009

Real World Customer ROI of ECM

Michelle Huff and I have a session today entitled Real World Customer ROI of ECM (4 PM, Marriott Hotel, Salon 9. In it we will refer to a few pages and I wanted to put the links here:
City of Ottawa TEI study
Emerson Process TEI study
Oracle Green Calculator

Monday, October 5, 2009

Virtual Siloes for Applications

New video posted this morning - Dave Hyzy of Benderson. Some interesting points he makes:

  • Virtual siloes for integrating with applications – content is specific to those applications and users (metadata, for instance), so Benderson manages those as virtual siloes. But IT admins it as one system, and other users have visibility across enterprise to find documents.

  • Index validation against JD Edwards – as they index their documents, the values are compared to their JD Edwards application data for validation.

  • Going electronic gives them simulatneous mulit-user access and processing of documents. Before, when they were paper-based, unless they made photocopies, only one transaction could be processed or reviewed at a time.

  • Disaster recovery in multiple places - they can archive digital copies in multiple places, which gives them true disaster recovery.