Tuesday, July 28, 2009

Siebel for Sales/Siebel for Marketing and Loyalty Webinars

Another web seminar tomorrow - this one focused on Siebel Sales and Siebel Marketing users.

Speaking to some of the attendees of the last webinar, we're finding that we are really striking a nerve. Services folks have been looking for ways to attach service agreements and other customer correspondence directly to the customer record in Siebel, ensuring that call center folks have fast access to these documents.

Similarly, Siebel Sales users want to be able to attach customer and prospect correspondence such as sales proposals directly to the customer record. The system also automatically creates a PDF version of the proposal that the sales person can send out. This makes sales people more productive, so they can focus on selling instead of spending their time finding documents, managing them, and converting them for distribution.

And in the case of marketing teams, Oracle Content Management is integrated with Siebel Marketing and Loyalty to enable marketing users to attach assets such as images and web pages directly to campaigns. The assets can be automatically routed for approval, ensuring that only the most up-to-date and approved assets get published with your offers. The end result is you can reuse assets, reduce duplicate efforts, and even automate approval processes for marketing content - getting your message to market faster and improving your marketing agility.

Wednesday, July 22, 2009

Oracle ECM for Siebel

Web seminar this morning showing how Siebel Call Center users can associate managed documents such as warranties and service agreements with specific customer records. Nice if you've ever had a problem finding these kinds of documents, or if you want to associate certain documents across a group of accounts.

There will be another webinar next week showing how Oracle Content Management integrates with Siebel Sales and Siebel Marketing and Loyalty.

Monday, July 13, 2009

Billy Cripe - Best Paper Award

I am BLOWN AWAY that Billy Cripe won Sessions Best Paper Award for the Information Systems Technologies and Applications Session at the 13th World Multiconference on Systemics, Cybernetics and Informatics. Dude, you totally rock!

Friday, July 10, 2009

AIIM Infonomics Issue on Green

Lots of great content in the new Infonomics issue regarding the green benefits of content management.
I'm really excited to see this taking off.