Sunday, November 4, 2012

Build A Session at Camp IT

This Friday I’m moderating a panel at Camp IT titled: “Cloud & Business Benefit: How CIOs are Leveraging the Cloud for Enterprise Gain.” The panelists will include:
• Praveen Moturu, Chief Enterprise Architect, Navistar
• Parthiv Sheth, Director, Business Intelligence, Hyatt Hotels
• David Rettig, IT Executive, IMMI

What would you ask this group of panelists? What would you most like to know? Help me build this session by suggesting questions for the panel.

The panel abstract is: According to industry analysts and recent industry surveys, two in three CIOs say the cloud lets them deliver better business systems with the same or lower costs. Additionally, 62 percent say that cloud technology gives business stakeholders more ownership of key applications. While many organizations are slowly moving to the cloud, how can you make sure that you are taking the right steps for your specific organization? In this session attendees will hear from a panel of enterprise IT CIOs as to the steps they have taken, the results achieved and the lessons learned.

One source of opinions on these questions is the AIIM survey “Content in the Cloud – making the right decision.” 364 AIIM members responded to this survey and there were many interesting findings, one of the main questions was regarding the inhibitors of moving to the cloud:

Here are some of the questions I am thinking about:
• What parts of your business are you moving to the cloud? What parts are you taking a “wait and see” approach? (by department, technology application, or any other division)
• How are you moving to the cloud? IaaS, PaaS, SaaS?
• Are you looking at private, hybrid or public models?
• Do you have any metric data or anecdotes on how the cloud is helping your business?
• Have you done any total cost of ownership studies?
• Do you find you have more time to be strategic by moving business to the cloud? Give two examples of what projects you have been able to undertake due to the cloud or time freed up by cloud systems
• How do your LOB stakeholders take more ownership of key systems? How does that impact your role in the business? Are you finding that you are moving more towards a knowledge center, providing guidance on technology decisions? Is your IT team moving from constructors to conductors?
• Have you had any disaster recovery situations that have benefitted from your cloud strategy?
• Do you find that end users are more productive with cloud applications?
• What requirements do you place on your vendors in terms of uptime and security?
• How does cloud and mobility affect security?

So, what would you ask? Leave me a comment with your thoughts. And, if you happen to be in Chicago on Friday, you can learn more about Camp IT here.

Wednesday, April 6, 2011

Oracle and Fujitsu - Transforming Company Cultures

Robert Esquivel of Fujitsu has invited me to join him in his session next week at the annual COLLABORATE conference. The session is titled Transform Your Company Culture By Taking Your Processes Paperless. (We're on Wednesday at 4 PM EDT in room 308C).

This session will address how companies save as much as 90% of their costs by taking processes such as accounts payable paperless. And we'll also discuss some of the green benefits companies realize by cutting paper, shipping and storage costs. But we'll also talk about how a number of companies have actually realized cultural changes by moving to paperless processes. We held a roundtable on this topic with our AIIM Golden Gate chapter, and the folks from PG&E had a lot to say about it. Not only had they saved costs on paper, they had made it so they could access information anywhere. In the field, on the road, or even from home. And by enabling their work force to work from home, they were able to reduce traffic congestion and have less environmental impact. But they were also able to reduce their real estate footprint in the expensive San Francisco market. Less office space equalled lower overhead for PG&E, and they also lowered the real estate requirements for storing all that paper.

PG&E has been pretty progressive about culture and lifestyle changes. We were also told that they evaluate employee lifestyle impact as an element of ROI when they evaluate projects. And they were able to recognize a transformation in company culture by taking their processes paperless.

These companies still have paper coming to them from customers, employees and partners. But they scan and capture that information electronically where it enters their organizations, enabling them to make these big changes at their companies. You can learn more about some of the other companies we will profile on the Green ECM site:
In particular, you can hear the Missouri Department of Licensing talk about their improved processes, green benfits, and cultural changes in this webcast.

Monday, October 18, 2010

Matching Content Lifecycle to Storage

Documents, images, e-mails and other unstructured data comprise 80% of the information in organizations. Yet, this content is scattered across many different repositories, file systems and storage solutions. In many cases, your organization might not be aware of what information you are managing. Without knowing what you are managing, you cannot ensure you are using the right storage for that content. So how can you cut your costs and improve performance by managing this information effectively?

Some interesting facts about content:

* Content tends to get created and stored randomly in most organizations

* It has a tendency to rot - in the short term, it might not get updated, it might not get accessed. In the long term it might get stored on a medium that stops working, in formats that we can't read.

* As it lives in repositories or file shares, we often don't know what we are managing on these systems.

* We can't find the content that is useful, and sometimes we find the content that is detrimental.

* We spend thousands of dollars recreating content that is useful (See Monica Crocker, Corporate Records Manager at Land O' Lakes discuss how as a consultant she was often brought in to create content, only to find it had been created already but no one could find it).

* Sometimes we find content that is detrimental because it is old and out of date, and we act on it, which can also be costly.

* We often have no usage statistics on content. And without comprehensive usage information, it's hard to judge the relative value of content that is not usage tracked.

* Content is often stored on the wrong medium - archived content is stored on magnetic media where it is costly every day to store. Magnetic media is also not a stable medium over the long term.

* Key content cannot be replenished without a lifecycle plan.

Without knowing what we are managing, we can't know the value of any of the content we are storing. Part of this story is knowing usage statistics for content as it is stored and managed, and part of it is setting a lifecycle policy for content when it is created.

One of my favorite parts of Oracle Universal Content Management is Content Tracker. Tracker not only tells me what documents are being visited, it can tell me by who, by which department, and how often. I may find that a document I have written is constantly referred to. I may decide to make it more visible - put it on a page on the intranet. I may decide to add more to it, or I may decide to update it more often. Without it I am shooting in the dark about the content I create and how it is being used.

So we have all this content. The difficulty is in sifting through all the content to find the important stuff. In many cases you can base that upon metadata - the document type, the author - these can be key indicators of important content. But often you have to have other methods. A content use tracking system can be a good way to determine important content - less used content is less important. Some content is important only in the short term. A sales proposal might be important for 30 days. A marketing plan might be important for a year. Then there is some content that is not important on a day to day basis, but is important in the long term. You might not refer to your insurance policy for 40 years, but when you need it, it might be the most important document in the company.

One of my favorite stories about old documents in litigation comes from Simplot. Simplot is one of the largest private companies in the world. They make and sell food products (Sara Lee, McDonald's French fries) as well as fertilizers and pesticides. When the Fresno County water district found traces of a Simplot pesticide in the ground water that appeared to have been introduced in the 1950s, a lawsuit was ensued. Simplot's director of records management, Dave McDermott (former President of ARMA, and an Oracle Records Management customer) pulled all of Simplot's insurance policies. And upon reading them, he found a common clause that stated that "this policy covers this period of time in perpetuity" meaning that any claim against the company for that period of time was still covered. Dave served 52 insurance companies, and in a pre-trial hearing, in front of their attorneys, the judge grilled him on his records management program. The insurance firms challenged the veracity of his documents. At the end of the day, the judge conceded that it was probably the best records management program he had ever seen, and that he saw no reason to stop the suit. The following Monday, 50 of the insurance companies settled, and eventually the other two did as well, resulting in a $23 million payout to Simplot.

One reason I love this story is it depicts records management as a revenue generator. The other reason is because it illustrates how documents can be of no value day to day for decades, and then suddenly hugely important one day. Having a way to ensure you can get to them that day is a key part of our job. And that is where being able to set a lifecycle policy for content is important.

The ability for a content management system to apply its knowledge of the content to storage choices is very powerful. The content management system knows usage statistics, it also knows lifecycle metadata and retention schedules. By applying this knowledge to the storage system it can save valuable resources. If a web page is accessed frequently, it can go on flash storage. An old insurance policy can go on tape, but is still there, searchable, and can be brought back for reference in litigation. No reason to spend the electricity of keeping magnetic hard drives spinning for content that won't be accessed for 40 years.

And because these systems can automate moving content from tape to tape every decade or so, you can avoid the information rot that comes with magnetic storage. So the document will be accessible 40 years later.

To find out more about this topic, check out this week's web seminar Know Where Your Information Lives.

Wednesday, July 14, 2010

Enterprise 2.0 In Action

Oracle began it's Enterprise 2.0 In Action event series yesterday in Houston. Each event has three presentations which include demos and customer testimonial videos regarding the use of Oracle products to implement enterprise portals, social networking implementations, application document integration, and better, more managable websites.

Each event will give you a chance to see the new release of Oracle ECM Suite 11g,  as one of the sessions will go through and show new features of the release, as well as showing the 11g releases of WebCenter Suite and Imaging and Process Management. This session includes a number of short demos or viewlets so you can see the new user interface and ways that Oracle Enterprise 2.0 products are integrated to fit the way you work.

Each event includes a customer presentation or a partner presenting a customer's case study on their use of Oracle products to implement Enterprise 2.0 projects. Some of the profiles include:
  • Arbonne (and their implementation partner Bezzotech) regarding their implementation of a social media site for their customers and resellers at the Los Angeles event
  • Land O' Lakes (and their partner Fishbowl Solutions) will discuss their implementation of Oracle for managing their websites, and their integration of social media into their marketing programs
  • Canadian Partnership Against Cancer will be presented by Deloitte in Toronto, New York and Chicago
  • Keste will present Alcatel Lucent in Houston, Dallas, and San Francisco.  
  • Idhasoft will present on Manheim's use of Oracle's Digital Asset Management in Atlanta
  • ImageSource will present on the integration of Oracle Imaging and Process Management with Epic Electronic Healthcare Records at Swedish Hospital in the Calgary and Vancouver events
To register, find the city you are interested in below and click the link:

7/13/10 Houston
7/14/10 Dallas
7/14/10 Toronto
7/14/10 San Francisco
7/15/10 Los Angeles
7/15/10 Atlanta
7/20/10 Boston
7/21/10 Minneapolis
7/21/10 Calgary
7/21/10 New York
7/22/10 Vancouver
7/22/10 Washington DC
7/27/10 St.Louis
7/28/10 Kansas City
9/29/10 Chicago (registration not open yet)

We look forward to seeing you at one of these events!

Oracle Content Management and WebCenter Customers are Eligible for Many Awards at Oracle OpenWorld 2010 - Winners Receive FREE Passes!

Oracle OpenWorld 2010 is just over 2 months away and more and more excitement is building every day. This includes the opportunity for customers to highlight their successful Oracle Content Management or WebCenter deployments and receive 1 of the many awards being given away at the event. Here are the descriptions for each award with links to the nomination forms:

Oracle Fusion Middleware Innovation Awards
Highlight your innovations in using one or more Oracle Fusion Middleware products with one or more Oracle Applications. Winners of these awards receive a FREE pass to Oracle OpenWorld 2010 in San Francisco (September 19-23) and will be honored during an awards ceremony at OpenWorld.
To be considered for this award, simply fill out the Enterprise 2.0 nomination form (Oracle Content Management, WebCenter, WebLogic Portal, and Oracle Portal customers). Nominations should be submitted to on or before August 6th.
More information on these awards can be found here: Oracle Fusion Middleware Innovation Awards 2010

Oracle Enterprise 2.0 Blazers Awards
Companies nominated for the Oracle Fusion Middleware Innovation Awards - Enterprise 2.0 category - will also be eligible for this award. These awards will be given away at the Oracle Enterprise 2.0 Customer Reception on Tuesday, September 21st, which is being hosted by Oracle partners Keste, Idhasoft, Bias, Team Informatics, Fishbowl Solutions and Fujitsu.
Winners of these awards will receive an Oracle Enterprise 2.0 Blazers Awards plaque. A list of past award categories as well as the Oracle Content Management, Portal, and User Interaction products that customers must be using in order to be eligible can be found within the Enterprise 2.0 nomination form.

Oracle Enable the Eco Enterprise Awards
Is your company using Oracle products to reduce their environmental footprint while reducing costs? Perhaps your company has implemented Oracle Imaging and Process Management and Oracle Document Capture to reduce document shipping and printing or Oracle WebCenter Suite to deliver management reports electronically? These are just a few examples of ways that Oracle Content Management and WebCenter products are improving business efficiencies through green processes.
Winners of these awards also receive a FREE pass to Oracle OpenWorld 2010 and will be presented with the award during the event.

The deadline for submitting is Friday, August 6th. For more information and to fill out the nomination form, please visit this page: Call for Nominations: 'Enable the Eco-Enterprise' Awards
A list of last year's winners can be seen here.

Sunday, April 25, 2010

Oracle Keynote Panel at AIIM - The Movie

I've uploaded the video of the Oracle keynote panel at AIIM. It's broken into a number of segments, and I've put some of the quotes in the comments area so you can follow the topics as you decide which one to view. You can see the video here.

A big thanks to our panelists for their time and insights - Cindy Bixler of Embry Riddle Aeronautical Univerisity, Tom Showalter of JP Morgan Chase, Irfan Motiwala of Moodys Investments, and Monica Crocker of Land O' Lakes.

Thursday, April 22, 2010

AIIM 2010 Keynote Panel Recap

I wanted to recap the executive keynote panel we did at AIIM, and thought the Twitter feed might be the best source of running commnetary.

jmancini77: #oracle expert panel at #aiim10 - Land of Lakes - ECM priorities - 1st high volume, repeatable - now moving to knowledge capture

jmancini77: #oracle expert panel at #aiim10 - moodys - lines between structured and unstructured blurring - viewing cohesively

jmancini77: #oracle expert panel at #aiim10 - it's too late to launch ECM AFTER a natural disaster

jmancini77: RT @mjsq: Panel discussing whether the investment level of ECM is going up. #aiim10 - more info on panel:

mjsq: Land O'Lakes hired social media person on the E2.0 team. Challenges: How do build it w/in organization & also outside world. #aiim10

jmancini77: #oracle expert panel at #aiim10 - starting to look at social content as part of the content continuum - thank goodness!

PBconnect: RT @jmancini77: #oracle expert panel at #aiim10 - financial svcs vry conservative re #SocMed - moodys blocks social sites & doesn't allow IM

Biotic: Business continuity as a driver for digitization and accessibility.

jmancini77: #oracle expert panel at #aiim10 - next leap - when users can just click keep/don't keep and system takes care of everything else

Global360IncBPM: Remote access does not work with paper files. Land O' Lakes VP of Records Management. #AIIM10

mjsq: Funny! "I try to stay away from the acronyms because you say ECM & they hear $USD." - Motiwala, VP Moody's Investors Services MIT #aiim10

Big thanks to everyone who commented, especially John Mancini, President of AIIM.